Terms of Service

Who we are

Wardyn Automations provides an AI-powered call answering and website chat service for small businesses. We offer two products, which can be used separately or together:

• Virtual Receptionist: you receive your own dedicated phone number (a genuine number for your region, with a landline option available) that your customers call directly. Our AI answers every call, has a natural conversation, and captures the caller's details.
• Website Chatbot: a "Click to chat" widget you add to your own existing website. It answers visitor questions about your business and captures a name, email, and issue description from anyone who wants to be followed up with.

Either way, captured lead details are sent to you by email and/or SMS, whichever you choose, as soon as they come in. Every account also gets a monthly performance report by email summarising activity for that period.

Call recording

Calls answered by our AI on your number may be recorded and processed for the purposes of logging call details, quality checks, and improving the service. Where a call is recorded, the caller is given a spoken notice at the start of the call letting them know the call may be recorded.

If you have any concerns about how call recordings are handled, or you'd prefer a specific arrangement for your business, get in touch and we'll talk it through.

The website chatbot

If you use the Website Chatbot product, messages a visitor types into the chat are stored so we can generate your monthly report, including an occasional AI-written summary of common questions if enough visitors ask about similar things in a given month. A lead notification (with the visitor's name, email, and issue) is only ever sent to you once the chat has collected a genuine, valid-looking email address, since a website chat has no phone number to fall back on if that email is wrong.

Chat message content isn't sold or shared with anyone outside of running your account and generating your reports.

Your free trial

New customers receive their first month of service free of charge. After the free trial period, the service converts to a paid monthly subscription unless you cancel beforehand.

Promotional and sale pricing

From time to time we run a discounted price on a package. If you sign up while that discount is active, your subscription keeps that price for as long as your subscription stays active, even after we later raise the price for new customers — it won't increase on you.

This locked-in price is tied to your active subscription, not to you as a customer. If you cancel, that discounted price is given up. Resubscribing afterwards, at any time, means signing up at whatever the current price is at that time, which may be higher than what you originally paid.

Cancelling

You can cancel at any time. There's no lock-in contract and no cancellation fee.

What we ask of you

• The information you give us about your business (name, service area, and so on) is accurate to the best of your knowledge.
• If you use the Website Chatbot, you'll add the install code we give you to your own site, and you have the right to add third-party code to that site.
• You'll let us know promptly if something about the service isn't working as expected.

Limitations

Wardyn Automations does its best to accurately capture and relay call and lead details, but as with any automated system, occasional errors are possible. We aren't liable for lost business arising from technical issues, call quality, or third-party network outages outside our control.

Changes to these terms

We may update this page from time to time as the service develops. Significant changes will be communicated to active customers directly.

Questions

If anything here is unclear, or you'd like more detail on how your data or your customers' data is handled, reach out at office.wardyn@gmail.com.